Help Center
How Can We Help?
Search our help center or browse topics below.
Frequently Asked Questions
Quick answers to common questions
How do I delete my account?
Go to Settings > Account > Delete Account. The confirmation flow explains the deletion schedule and any limited legal retention before you confirm.
How does the compatibility matching work?
Our algorithm analyzes your answers to our compatibility questionnaire, comparing values, lifestyle preferences, and relationship goals to find your best matches.
Can I pause my subscription?
Open Settings to see the membership options currently available for your account. If the option you need is not shown, submit a billing ticket below.
How do I report inappropriate behavior?
On any profile or in any conversation, open the menu and select Report. Choose the reason and provide the details requested so the safety workflow receives the right evidence.
Why was my photo rejected?
Photos must be clear, show your face, and follow our community guidelines. Group photos, photos with text, or inappropriate content will be rejected.
How do I get a refund?
Refund eligibility depends on your subscription type and purchase date. Contact our support team with your account details for assistance.
A clear support record
Submit a ticket below and keep the reference and current status in one place.
Safety concerns
Support tickets do not replace emergency services or in-app reporting.
If you are in immediate danger, contact the emergency services where you are. To report harassment, abuse, or another member, use the Report action on their profile or conversation so the safety workflow receives the correct evidence.
Contact support
Submit one secure ticket and use its reference to track progress. Technical diagnostics are attached so the team can investigate without asking you to repeat basic device details.
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Your tickets
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