Refund & Cancellation Policy

Qalbii offers paid subscription tiers — currently Gold (£19.99 / month or £156 / year) and Diamond (£39.99 / month or £227 / year) — that unlock additional features on top of the free plan. Pricing and features are described on the plans page.

When you subscribe, payment is processed by Stripe Payments UK Ltd, our third-party payment provider. We do not store your card details; Stripe does, in a PCI-compliant environment. Your card is charged immediately on subscribing and again at the start of each subsequent billing period.

Features are unlocked as soon as the payment is confirmed (usually within seconds).

Subscriptions automatically renew at the end of each billing period (monthly or yearly, depending on the plan you chose) unless you cancel before the period ends. The renewal is charged at the same rate as the current period, unless we have notified you of a price change at least 30 days in advance.

We will send a reminder email 3 days before a yearly renewal and 24 hours before a monthly renewal so you have a chance to cancel if you no longer wish to continue.

Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you normally have a 14-day right to cancel a digital services contract and receive a full refund.

You can still cancel auto-renewal at any time (see section 4) — this waiver applies only to the refund for the current, already-started billing period.

You can cancel your subscription at any time in one of two ways:

1. In the app: go to Settings → Subscription → Manage billing. This opens Stripe's secure billing portal. Click "Cancel plan" and confirm.
2. Through support: open the Qalbii support centre and use the authenticated billing-support path for your account.

Cancellation takes effect at the end of your current billing period — you keep premium features until that date, then drop to the free plan. No further charges are made.

Because premium features begin immediately on subscription (see section 3), we do not generally refund the current billing period once it has started. We will, however, consider a refund in the following circumstances:

• Charged in error: duplicate charges, incorrect plan billed, or subscriptions billed after you cancelled — fully refunded, up to 60 days.
• Service failure: if the platform was materially unavailable for an extended period and we could not restore access, a pro-rata credit or refund may apply.
• Account terminated by us without your fault: if we close your account and you were not in breach of our Terms of Service, you are entitled to a pro-rata refund of the unused portion of your current period.
• Account terminated by us for breach: no refund, as permitted under the terms you agreed to on signing up.

Refunds are processed back to the original payment method within 5-10 business days of approval.

If a renewal payment fails (card expired, insufficient funds, bank decline), Stripe will retry automatically over several days. During this time your account is marked past due: features remain available as a grace period, and we send email reminders with a link to update your payment method.

If we cannot collect payment within 7 days of the original due date, premium features are paused and your plan reverts to free. You can resume service at any time by adding a new payment method and renewing.

If you believe a charge is incorrect, contact us first through the Qalbii support centre so the request can be bound to your account and reviewed securely.

If you initiate a chargeback with your bank before contacting us, we may suspend your account pending resolution, in line with Stripe's dispute process. Please give us a chance to resolve the issue first.

If you remain dissatisfied, UK consumers can also escalate to the Citizens Advice consumer service or the appropriate Alternative Dispute Resolution body.

Billing enquiries: use Qalbii support

General support: visit the support centre

Qalbii Limited (trading as Wyngman), a company registered in England & Wales.